Operating model, controls and workflow optimisation — designed for measurable outcomes, auditability and scalability.
Define roles, decision rights, process ownership and governance to reduce delivery friction.
Map risks to controls, build evidence trails, and design processes for audit and resilience.
KPI baselines, targets and reporting cadence aligned to business outcomes.
Structured delivery. Governance built-in. Evidence-based reporting.
Modular deliverables that can be combined into a full programme — or executed as a focused sprint.
Current-state mapping and gap analysis to identify bottlenecks, risks and rework drivers.
Examples: process maps, control points, cycle time baseline
Define the future operating model, ownership, RACI, and governance cadence.
Examples: TOM, RACI, governance pack, KPI tree
SOPs, runbooks and templates that enable repeatable execution across teams.
Examples: SOPs, playbooks, service catalog, acceptance criteria
Translate regulatory or internal standards into workable controls and artefacts.
Examples: control library, evidence pack, audit mapping
Service design improvements to reduce incidents and increase stability.
Examples: incident/problem/change flows, SLAs, metrics
Prioritised improvement plan with owners, timelines and measurement.
Examples: CI backlog, prioritisation matrix, roadmap
A repeatable approach with stage gates, artefacts and ownership — designed for enterprise stakeholders.
Align scope, objectives, stakeholders, constraints and success metrics.
Outputs: scope & assumptions, success metrics, delivery plan
Define target processes, controls, artefacts, and governance cadence.
Outputs: TOM, RACI, process design, control mapping
Roll out standard operating procedures and measurement; train owners.
Outputs: SOPs, enablement, KPI dashboards, adoption plan
Embed into BAU with review cadence and continuous improvement.
Outputs: run cadence, ownership, CI backlog, evidence trails
Report progress against baselines and outcome targets.
Outputs: KPI reporting pack, stakeholder updates
Standardise patterns to scale across workstreams.
Outputs: reusable templates, playbooks, portfolio standards
Reusable templates and checklists that improve speed and consistency while reducing risk.
Templates for current-state / future-state maps with risk-control annotations.
Reusable structure to map requirements to controls and required evidence.
Standard way to define metrics, baselines, and reporting cadence.
Ready-to-use governance artefacts for enterprise stakeholders.
Consistent documentation format for scalable execution.
Simple scoring model to prioritise initiatives by impact and effort.
Clear, structured answers aligned to enterprise procurement and delivery expectations.
Typical discovery takes 2–4 weeks depending on scope, stakeholder availability and process complexity.
Structured artefacts such as operating model, RACI, SOPs, control mapping, KPI baselines and an implementation roadmap.
Yes — process optimisation can be aligned to IT change, automation and data initiatives with governance and stage gates.
We define baselines and target outcomes upfront, then report progress against agreed KPIs and acceptance criteria.
Share objectives, constraints and timelines. We’ll respond with a clear delivery approach and what we need to proceed.